Return Policy

All exchanges and refunds are given upon receipt of the items back in an intact condition. (with exceptions for transactions cancelled before the item has shipped, in such case a refund is issued immediately). Buyer must contact me within 14 days of receipt that they want to return an order. Items must be returned within 30 days since the day of delivery. Please do not send items back without notifying me first.

  • Your item must be unused and kept in the same condition as delivered. It must also be in the original packaging, including gift boxes
  • We require such item(s) be returned within 7 business days. If it has been longer than 7 business days, unfortunately, we will not be able to offer you a refund or an exchange.
  • Items which have been in the customer's possession for more than 30 days from the date the item was delivered.


Personalized Jewelries

Unfortunately, we are unable to offer exchanges or refunds on items which have been customized or altered to meet customer specifications, like resizing or engraving.


Return process

All returns/exchanges of online orders must be returned within 30 days from the day the order was shipped.

To return or exchange, please follow these instructions:

To request a refund:

  • Contact us here: https://lemoyl.com/contact
  • Please advise the reason for the refund in the comments box
  • Instructions on how to return the item will be emailed to you within the next 24 hours.

Please note that you will be required to cover the cost of postage if you choose to return an item.

We advise all customers to return their items via a carrier that provides a tracking number. In the event that we do not receive your returned item, we will ask you to provide the Proof of Postage receipt you obtained from the Post Office. We reserve the right to refuse a refund if you are unable to provide this Proof of Postage. Return shipments which are lost in transit are not the responsibility of www.lemoyl.com

We inspect all returned items within 5-7 business days of receipt. Any item that is received in a condition which is not new or which does not include all of its original packaging, including gift boxes, will be returned to the customer.

After the product's original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within 7-10 business days of receipt.

Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). Please allow up to 5 working days for this process to complete. The credit should appear on your next statement. You should receive an email confirming the completion of return processing. Please note that the original shipping fees associated with your order will not be refunded.